Like many, we do a lot of our shopping online. We get just as frustrated as you when websites are unclear or, worse, fail to deliver on their promises. As such, we make every effort to be as plain as possible with our site and business practices; if you have any questions, never hesitate to contact us. We always aim to exceed your expectations!

Privacy Policy
Privacy policies always claim that “we take your privacy seriously.” Well, here at Royal Steamline, we actually do. We collect only enough personal info (usually only name, email and address) to fulfill your orders. We never, ever sell, rent or share your information to anyone for any reason.

We do use “cookies” on the site to collect anonymous visitor information. Cookies make our shopping cart system run smoothly and enable customers to have an easier shopping experience!

If you have any questions about the safety of your information when dealing with us, please get in touch. We’re happy to answer your questions!

Changes to the Site
We are obliged to inform you that prices on this site are subject to change without notice. We understand that this can be frustrating (especially as you are planning your special day!), but pledge that we will change prices as infrequently as possible. Likewise, some invitation designs may be retired as we see fit. In summary, if you see a design you like at a price you like, jump on it as soon as possible!

If there is a problem with your order, please contact us as soon as possible. We must insist that you contact us within two (2) weeks of receiving your order if you spot a problem. (This ensures that your files with still be available if a reprint is required.) We strongly recommend checking your order as soon as it arrives:

1) Did you receive the right number of invitations?
2) Are there any typos?
3) Is the date, place and time correct? (You’d be surprised to learn how many couples change the time of their wedding, leaving an incorrect time on their invitations…)

We proof, count, inspect, re-count and re-inspect your order before we package it for delivery. Problems rarely occur, but if you see something that needs addressing, do contact us within two weeks of receipt so that we can help resolve the issue!

Refunds
Personalized Items
A refund is available within 7 business days from date of purchase as long as custom wording has not been submitted. A small refund transaction fee may apply. There is a 75% cancellation charge if you decide to cancel after you’ve submitted your personal wording or after 7 business days. Changes made to your invitation order after your transaction is complete may be subject to a small fee (e.g., if you wish to reduce the number of invitations that you originally ordered). Once you approve your digital proof, your design is set and we cannot refund any part of your payment.

Since your invitations are created just for you and cannot be re-sold, they cannot be returned for a refund after the printing process has begun. If there are any errors on our part, please contact us and we will correct it as quickly as possible.

Accoutrements & Sale Items
All sales are final.

We are obliged to charge a $45 fee for any credit card chargeback that we must address.

Revision Fees
During the proofing process, we permit one free round of minor revisions. Minor revisions include correcting misspelled words or revising the time of your event. Additional rounds of minor revisions cost $30 each. Major revisions include adding or subtracting entire lines of text and cost $30 or more (depending on the scope of the revision) anytime after you submit your initial wording. Please try out your wording before you purchase your invitations in order to avoid difficulties; you can see if your wording will work in your selected design by using the Personalization Page (just don’t hit the Submit button since you haven’t actually yet placed your order!). And if you have questions about your wording or layout, never hesitate to ask questions before you order! We’re here for you!

Abandoned Orders
If a digital proof goes unapproved for 30 days, it is considered an “abandoned order.” Customers cannot cancel orders after they are abandoned. Abandoned orders cannot be refunded.

All orders are shipped to the shipping address entered in our online form at checkout (not through PayPal). Please ensure you enter the correct information (don’t forget to check your spelling!). We are not responsible for any delays or undeliverable packages due to an incorrect shipping address. Returned packages will be subject to a reshipping fee.

Invitation Samples
All samples are shipped via USPS First Class mail within 1-2 days of payment. These items do not include tracking. First class mail to countries outside of the U.S. typically takes 6-10 business days, but can take up to 3 weeks.

Table Cards, Place Cards & Thank You Cards
In stock items that are purchased separately are shipped via USPS Priority Mail within 3-4 business days and include tracking.

Invitation Sets – U.S. Shipping
Our typical turnaround time for invitation sets is 2-4 weeks (depending on the invitation style and quantity ordered). Please see our FAQ page for details on the process and turnaround time. All invitation sets are shipped via USPS Priority Mail, which will arrive within 2-3 days in the U.S. Tracking numbers are included in your shipping notification email. While lost packages are not typical, Royal Steamline CANNOT be held responsible for delays in the postal service or lost packages. Claims for lost packages can take 30-45 days. Please take this timeline into consideration when ordering.

Invitation Sets – International Shipping
We ship (almost) anywhere! We will insure your package up to its full value, as permitted by the destination country. However, should anything happen to your order including loss, catastrophic damage and/or spontaneous combustion, we may not be liable for a full replacement. We have shipped packages to a wide range of places and have had minimal troubles. But since unforeseen events do occur, we must be clear about our policy regarding international shipment: orders arrive in many countries within 6-10 business days, though we cannot guarantee this timeframe. Tracking and/or customs numbers are included in your shipping notification email. While lost packages are not typical, Royal Steamline CANNOT be held responsible for delays in customs (or lost packages). Claims for lost packages can take 30-45 days. Please take this timeline into consideration when ordering. If you need your order sooner, please choose one of our rush services. If you have any questions, please contact us.

Any customs fees that may occur at the time of delivery would be at the discretion of your country’s tax regulations. Your order should arrive free of additional charges, but for more information please contact your customs agency. We are not privy to the various custom fees from country to country and therefore are not responsible for those charges.

Officially, we work Monday through Friday. This means that if you contact us Friday evening, please don’t expect a reply until Monday at the earliest. Furthermore, the shoppe is closed on the following dates:

New Year’s Day — January 1
Martin Luther King Day — Third Monday in January
National Carrot Cake Day — February 3 (just kidding, but we do celebrate the holiday)
President’s Day — Third Monday in February
Memorial Day — Last Monday in May
Independence Day — July 4
Labor Day — First Monday in September
Thanksgiving — Fourth Wednesday, Thursday and Friday in November
Christmas — December 21 – 26
New Year’s — December 31 – January 2

Please keep these dates in mind when calculating the arrival of your invitations. While you are free to order at any time, orders will not be processed on the dates listed above. If you have any questions about the printing and delivery schedules, please get in touch.

Like all designers, we’re very protective of our designs. We’ve worked very hard to produce original invitation suites and stationery, so it’s no surprise that we hate to see our stuff stolen. And we do, from time to time, see a Royal Steamline design that has been stolen, chopped, cropped and Photoshopped (which is weird, because web graphics always look horrible when printed). This copyright extends to online graphics, as well. We cannot sell or give you permission to use any part of our designs for your website. So we’re just offering this plea: don’t steal our stuff. The names and likenesses of all of our designs have been registered with the US Copyright Office. It doesn’t matter if you steal our designs and defend your actions by saying that you made invitations for “personal use” only and aren’t trying to resell our designs. You understand that this doesn’t make sense, right? If everyone stole their favorite RS design, we wouldn’t be in business anymore. You do understand that, right? We cannot sell, license or give you permission to use any part of our designs. Please respect our copyright and do not copy, “borrow” or steal our work. We thank you kindly.

(Oh, and if we catch you, we will do everything in our power to seek remuneration for copyright infringement.)

In order to cover all of our bases, we should mention that we will not be held liable for any loss or delay that results from fire, flood, theft or any other uncontrollable disaster. In the event that such a disaster should strike the Royal Steamline studios and it effects the physical loss of your order, we will work with you to reprint and reassemble your order as quickly as possible. As any responsible company should, we do employ precautions (i.e., insurance policies, security measures, etc.) to guard against loss and have plans in place (via off-site data back-ups) to recover from disaster as quickly as possible.