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All of the invitations featured on our website are “Readymade.” This means our invitations are sold with the design, color and fonts as found on the website and ready for you to personalize with your wedding wording. If you’re interested in changing a design element or color on one of these designs, please contact us with the details. Customizing a Readymade design will incur an additional design fee. Please note that all of our Readymade invitations are sold in increments of 25 and include a price break at each set of 25.

The price you see on each of the Royal Steamline invitation pages includes:

• Personalized wording

• Digital proof

• One round of minor revisions

• Professional printing

• Coordinating envelopes

• Real live humans who answer your questions, package your order, and do whatever we can to make you happy with your invitations! We’re always here to make sure you feel at ease with ordering your invitations online.

Ordering Readymade invitations is easy! (Yes, there are 5 steps listed below, but don’t let that scare you. We’re just describing everything in detail in order to answer any questions you might have.)

Step 1: Choose Your Design
Visit the Shoppe and find your invitations! Use the menus on the product pages to select the number of invitations you want, paper weight, envelope color and other options. Add your selection to your shopping cart.

Step 2: Complete Your Transaction
Go to checkout and pay for your order. We accept credit cards (Visa/MasterCard/Discover), PayPal, and PayPal e-Check.

Step 3: Personalize Your Wording
You may be asking yourself, “But where do I enter my wedding details?” Don’t worry! You’ll personalize your invitations after the transaction is complete. You’ll receive an email that confirms your order, and this email will have a link to the Personalization Page where you’ll enter your names, wedding date, and all your other details. (All personalization forms allow only a certain number of characters based on fonts and layout, so you’re welcome to try your wording before your purchase. Go to the Personalization Page and enter your wording in the fill-in-the-blank fields — just don’t hit the Submit button since you haven’t made your purchase yet!)

Please submit your wording within 30 days of placing your order in order to avoid additional fees. Keep in mind that the wording you submit should be your final, ready-to-print wording. Oh, and don’t forget to spellcheck!

Step 4: Review Your Digital Proof
Within 4-6 business days of completing Step 3 (please allow more time for orders that include design customization, such as changing background colors or removing visual elements), we will send you an email containing a link to your own approval page that includes your digital proof(s). Carefully review the proof(s), making sure that everything (design*, wording, spelling, shipping address) is correct. Approve your proof(s) and we’ll begin printing your order. (If you have any changes, please note them in the comments section. One round of minor revisions are free; additional rounds of revisions will cost $30 each.)

* Please note that colors appear differently on screen versus print. (This is due to the difference in color modes designers have to use: RGB for web graphics and CMYK for printed materials. The difference is usually slight, but we don’t want there to be any surprises!)

Step 5: Receive Your Order!
Your order will be shipped 10-15 business days after you approve your proof(s). We’ll contact you via email as soon as your order ships. If you need your order sooner, be sure to add one of our Rush Services to your order to expedite the design and printing process.

Bespoke invitations are custom designs created just for you. We work closely with you to create a custom invitation suite that matches your theme and colors. We accept a limited number of bespoke invitation orders every year, so please plan early. Prices begin above those of our Readymade designs and vary depending on complexity and scope of the invitation set. On a budget or short on time, but want something tailored more to your wedding style or colors? Contact us to discuss customizing one of our Readymade invitations.

Our invitations have been used for a wide range of events and special occasions — from weddings to bar mitzvahs to graduations. Since many of our designs feature complicated typography, we do require that the wording follows the general structure and character count of your chosen design. If you’d like to see if your wording works for your selected design, you can review the personalization forms prior to ordering. Just choose your design and fill in the blanks to see if everything fits (just don’t click the Submit button!). The blanks will only allow a certain number of characters, so you’ll know when you run out of space.

We welcome custom images to give this invitation your own personal touch. Custom design fees vary depending on the amount of work involved to “vintagize” (if applicable) and incorporate the image into the design. In order to ensure the print quality of the original design, your image must meet the following requirements:

• Size: 7 inches wide by 5 inches high (minimum size)

• Image resolution: 300 DPI

• Format: pdf, jpg or tiff

If you can supply an image with the above specifications, please contact us with an example so we can assess and give you a custom quote.

As our fonts are an integral part of our designs and carefully chosen to match the look and feel of each invitation, we do not offer a choice of font with your order. That said, if you’re absolutely smitten with one design, but aren’t in love with the font, it may be possible to substitute a font from another design (contingent on which design you have chosen). If this is something you’re interested in, please let us know before ordering your invitation set. If you’d like a different font completely, please contact us to discuss. Custom fonts are subject to a small custom design fee.

Almost always, the answer will be yes! It does depend on which design you’ve selected as some fonts simply don’t contain non-English characters. There will be a small custom fee for the alteration or creation of any required special characters. Please double-check with us before ordering and we’ll work out all of the details.

Our sample invitations are meant to give you an idea of the paper and colors in person. Due to the design time required to personalize invitations and the high-cost of short-run printing, we cannot customize invitation samples.

Why, yes, we offer samples of many of our invitation designs. You can find our complete sample catalog here. Or if you can’t decide, why not get the Sample Pack? And we’re adding samples all of the time! If there’s something you’re dying to see, please let us know!

After your transaction is complete, you’ll be directed to a form on our website that you’ll use to enter your wedding details. You will also receive a confirmation email with the details of your order and next steps. If you would like to confirm prior to ordering that your wording fits into your selected design, you’re welcome to review the Personalization Page. Find your design and fill in the blanks to see how your customized wording will fit (just don’t hit the Submit button since you haven’t bought anything yet!). The blanks will only allow a certain number of characters, so you’ll know when you need to revise your wording. (This also saves a lot of time when it comes to the proofing step of your order!) If you try to enter your wording and find that things just aren’t fitting, please get in touch with us since many designs can be flexible. We’ll review your “wishlist wording” and suggest ways to make things fit within the design.

Full payment is due at the time you place your order. You may pay via credit card (MasterCard and Visa), PayPal (you don’t even need a PayPal account to use PayPal, by the way), or PayPal e-Check. Please note that when dealing with e-Checks that we must wait until the payment clears to begin any work on your invitations.

Please contact us if you have any problems with your transaction. You’re getting married — you’ve got enough on your mind!

A digital proof is the online version of your personalized invitation, save-the-date, address stamp, etc. It contains your wording and any custom design changes, as well as details of your order.

Here are some things to keep in mind when checking your proof:

• Is the spelling and punctuation correct?

• Are the font styles correct?

• Is the ink color and design style what you ordered?

• Is your personal information correct? Double check all dates, names, addresses, telephone numbers and URLs.

• Are the abbreviations consistent?

• Are all of the design elements in place?

• And last, but not least, don’t forget to double check your shipping address and other order details!

PLEASE NOTE: Once you have approved the final proof, you take final responsibility for any and all design and typographical errors present on your invitations. Royal Steamline will not assume the cost of reprinting and shipping orders due to any error you have approved, nor will a refund be issued (so just make sure everything on the proof is A-OK before approving!).

We ship (almost) anywhere! If you don’t see your country listed in the drop-down menu upon check-out, please contact us with your details, we’ll confirm that shipment will be possible, and provide a shipping cost estimate.

International Customers: We will ship your order via USPS (our most reliable and economical option). We will insure your package up to its full value, as permitted by the destination country. We have shipped packages to a wide range of places and have had minimal troubles. But since unforeseen events do occur, we must be clear about our policy regarding international shipment: orders arrive in many countries within 6-10 business days, though we cannot guarantee this timeframe. While lost packages are not typical, Royal Steamline CANNOT be held responsible for delays in customs (or lost packages). Claims for lost packages can take 30-45 days. Please take this timeline into consideration when ordering. If you need your order sooner, please choose one of our rush services. If you have any questions, please contact us.

Invitation Sets: Our typical turnaround time for invitation sets is 2-4 weeks (depending on the invitation style, quantity ordered and time of year).

Invitation Samples: All samples are shipped via USPS First Class mail within 1-3 business days of payment. These items do not include tracking. First Class mail to countries outside of the U.S. typically takes 6-10 business days, but can take up to 3 weeks.

Table Cards, Place Cards & Thank You Cards: In-stock items that are purchased separately are shipped via USPS Priority Mail within 4-6 business days and include tracking.

Shipping Method: All invitation sets are shipped via USPS Priority Mail, which will arrive within 2-3 days* in the U.S. Tracking numbers are available upon request after the order has shipped.

If you need your order sooner, please add one of our Rush Services to your order. Need it even quicker? Please contact us for expedited shipping rates.

While delayed or lost packages are not typical, Royal Steamline CANNOT be held responsible for delays in the postal service or lost packages. The USPS claims process for lost packages can take 30-45 days. Please take this timeline into consideration when ordering and order early!

Here’s a rundown of the standard invitation set timeline:

• Approximately 4-6 business days after we receive your customized wording, we’ll send you a link to your digital proof(s). If your order includes custom design changes, please allow for more time.

• Once you approve your proof(s), your design goes to our print house the following day.

• Your order will be shipped within 10-15 business days of your proof approval.

• All invitation sets are shipped via USPS Priority Mail, which will arrive within 2-3 business days in the U.S. and 6-10 business days for international orders.

International Invitation Shipping: International packages are shipped via USPS Priority or Express Mail. Orders arrive in most countries within 6-10 business days, though we cannot guarantee this timeframe. While lost packages are not typical, Royal Steamline CANNOT be held responsible for lost packages or delays in customs. Claims for lost packages can take 30-45 days. Please take this timeline into consideration when ordering. If you need your order sooner, please add one of our Rush Services to your order to expedite the design and printing process. Need it even quicker? Please contact us for expedited shipping rates.

International Customs Fees: While your order should arrive free of additional charges, any customs or postage fees that may occur at the time of delivery is your responsibility. We are not privy to the various custom fees from country to country and are not responsible for those charges. For more information please contact your customs agency and local postal service.

If time is of the essence, we have three options for Rush Services that will expedite the design and/or printing process:

Option A (Rush Proof and Printing)

• Your digital proof(s) will be ready for you to review in 2 business days if you submit your final wording by 12:00 PM PST. If you submit after 12:00, your proofs will be ready to review in 3 business days. Your order will be shipped 5 business days after you approve your proof(s).

Option B (Rush Proof and Printing)

• Your digital proof(s) will be ready for you to review within 3 business days if you submit your final wording by 12:00 PM PST. If you submit after 12:00, your proofs will be ready to review in 4 business days. Your order will be shipped within 8 business days after you approve your proof(s).

Option C (Rush Printing Only)

• Your order will be shipped within 6 business days after you approve your proof(s).

You may purchase any of the above by selecting it from the drop-down Rush Services menu that appears on select product pages in The Shoppe. Or, if you’ve already purchased your invitations and want to speed up the process, you can purchase Rush Services here.

PLEASE NOTE: Rush service orders do not affect shipping rates or times, only the processing schedule of your order prior to shipment. Also, rush service digital proof turnaround time does not apply to custom designs.

Personalized Items
A refund is available within 7 business days from date of purchase as long as custom wording has not been submitted. A small refund transaction fee may apply. There is a 75% cancellation charge if you decide to cancel after you’ve submitted your personal wording or after 7 business days. Changes made to your invitation order after your transaction is complete may be subject to a small fee (e.g., if you wish to reduce the number of invitations that you originally ordered). Once you approve your digital proof, your design is set and we cannot refund any part of your payment.

Since your invitations are created just for you and cannot be re-sold, they cannot be returned for a refund after the printing process has begun. We always strive to deliver top quality products, but if there are any errors on our part, please let us know and we will correct it as quickly as possible.

Accoutrements & Sale Items
All sales are final.

The short answer is “no” and we’ll tell you why. First off, we are sticklers about quality control. We want all Royal Steamline invitations to knock your socks off and if we’re not overseeing the printing we can’t be sure they will. Secondly, if we released one of our designs “into the wild” there is a good chance it would eventually be altered, tweaked, traded, uploaded, downloaded, and generally passed around like a pint on prom night. Our readymade designs are not only a major part of our business, they’re also creative works on which we’ve spent a lot of time. As such, we’re fairly protective of them. Therefore, we cannot sell, license or give you permission to use any part of our designs. The purchase of any item on our website does not transfer its copyright.

While we’re on the subject, let us address those who copy or “borrow” pieces of our designs and defend their actions by saying that they made invitations for “personal use” only and aren’t trying to resell our designs. You understand that this doesn’t make sense, right? If everyone stole their favorite RS design, we wouldn’t be in business anymore.

Please respect our copyright and do not copy, “borrow” or steal our work. We thank you kindly.

Being based in Portland, Oregon, it’s difficult not to embrace green practices.

• Our design studio is carbon neutral.

• We print on FSC certified paper at a local FSC certified print house that runs on 100% renewable wind power. Recycled papers are made with a minimum of 30% post consumer fiber and meet federal procurement guidelines. All mill processes, including packaging, are environmentally preferable.

• We pack our invitations with natural and recycled materials whenever possible.

Yes, we can accommodate split orders in increments of 25. That means the above scenario is A-OK and you would submit your order for one set of 75 and one set of 25. For larger invitation sets, please contact us for a price quote.

While we may offer envelope printing at some point in the future, we presently do not offer this service. Regardless of the color of envelopes you order, the envelopes you will receive will be blank.

Yes, you can order additional invitations in increments of 25. Since your invitations were created just for you, they will need to be reprinted, but the timeline will be shorter than your original order. Please contact us for a price quote. To avoid having to order additional invitations (and save money in the long run), it’s recommended to order more invitations than you think you may need. Rounding up (by 10 or 15) will give you a safety net for last minute guest list additions, post office errors and family keepsakes.

Fast and clear communication is so important to us! We try to answer each and every email within 2 business days. If you haven’t heard from us, please check your junk mailbox, as our return email may have been blocked.

The best way to contact us is via email. Just submit your information via our handy-dandy form and we’ll get back to you as soon as possible (ususally 1-2 business days). Don’t forget to include important details like your event date, as well as the quantity, design and set you’re interested in so we can quickly and efficiently answer your questions. Please note that due to the high volume of correspondence we receive, design consultation phone calls are by appointment only.